As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will process the charges and submit the order for shipment.
Order Shipment:
We offer Free Shipping on All Orders. Orders Placed by 12 noon will be processed that day, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@h2obeautyworld.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our customer's satisfaction is important to us.
Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@h2obeautyworld.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@h2obeautyworld.com.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To properly care for your extensions you should shampoo and condition regularly, with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles and thinning
Caring for my Straight textured hair extensions:
The Straight texture is extremely low-maintenance. To avoid weighing hair down, use only a small amount of product as needed. After install and washes, flat iron the hair to give a sleek appearance.
Use heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles and thinning
Caring for my Body Wave textured hair extensions:
The Body Wave texture is low-maintenance. To keep your bundles light and fluffy, use only a small amount of product. To enhance the Body Wave pattern, use a spray bottle to mist hair with water before adding products. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.
To set waves or curls, you can use a curling iron or Flexi Rods. To straighten hair, use very little to no product. Body Wave hair straightens very easily with a flat iron.
Use heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles and thinning
Caring for my Deep Wave textured hair extensions:
The Deep Wave texture requires slightly more maintenance than the Body Wave textured hair. On a daily basis, wet your hair and gently comb out your Deep Wave hair with a wide-tooth comb. To apply product, rub product in palms of hands first, then distribute product evenly throughout hair.
To enhance the Deep Wave pattern and avoid dryness or frizziness, use a spray bottle to mist hair with water before adding a creamy moisturizer. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.
Use heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles and thinning
Caring for my Curly and Kinky Curly textured hair extensions:
The Curly and Kinky Curly textures require more care and maintenance. On a daily basis, wet your hair and gently comb out your extensions with a wide-tooth comb. Use a spray bottle to mist your hair with water followed by a creamy moisturizer to help avoid dryness or frizziness. You can use more products on your Curly and Kinky Curly textured hair than other textures without having the appearance the hair is weighed down.
Comb hair into desired style using a wide-tooth comb and let wave pattern dry to set. After wave pattern has set, you can finger-comb your hair gently to add volume or brush to add afro-like volume.
How do I straighten my Deep Wave and Curly-textured hair extensions:
Deep Wave- and Curly- textured hair straightens with a flat iron into a coarser texture than the Body Wave.
Start by shampooing and conditioning the hair with a high-quality sulfate-free shampoo to make sure hair is not weighed down by product that can prevent sleek straightening. Make sure your natural hair underneath your extensions is completely dry.
Next, part hair into four sections to ensure all hair gets the heat it needs to straighten. Lightly mist your palm with a light heat-protectant product, and then apply to the hair in each section. We recommend using a blow drier with a comb attachment followed by a padded brush, to loosen the wave pattern before applying heat from a flat iron.
Take a small sub-section of hair and use a ceramic flat iron to grip hair firmly. Start at the root, and move slowly until you reach the end. If required, do a second pass until hair is straight and sleek. Repeat until all your hair is straightened. Then style as desired!.
How do I prepare my bundles for install:
To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.
Can I dye my hair extensions:
Yes, you can dye your collections but only if indicated in the description. We recommend that you allow an experienced hair care professional to color your hair extensions.
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