Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Our customer's satisfaction is important to us.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@h2obeautyworld.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We provide prepaid return shipping labels; return shipping is free, and we do not charge restocking fees. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@h2obeautyworld.com.
Restocking Fees: We do not charge any restocking fees.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. Once approved, refunds are processed within 3 to 5 business days back to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.
